Richard Dial

Multifaceted and challenging role guiding direction of technology infrastructure for rapidly growing multi-national company. Recruited to execute essential strategies and framework in support of aggressive growth. Motivated and incentivized teams to drive outstanding performance. • Safeguarded secure processing of more than $1B in annual credit card payment transactions. Successfully passed Level ONE PCI Data Security Audits each year since attaining Level One merchant status in 2007. • Penetrated annual advertising revenue in excess of $1M through deployment of digital media advertising systems across all fitness facilities. • Lead migration of internal data center to externally-hosted facility. Migration increased uptime, expanded network capacity, and reduced network bandwidth expenses in line with business continuity requirements. • Facilitated rapid business growth by establishing Dallas regional operations office under budget and ahead of schedule. • Oversaw and managed relocation of three corporate offices and data centers. • Minimized IT overhead by aggressively negotiating relationships with hardware and software business partners. Yielded savings of more than $3M through renegotiation of voice and data service contracts. • Heightened service levels while reducing support expenses by cultivating top-flight technical support teams. Implemented help desk using field technicians to deliver economical, same-day support on-site at all fitness clubs. • Significantly lowered telecommunication expenses and streamlined service call capabilities by leading deployment of VoIP telephone system at Irvine headquarters, Dallas operations office, and new fitness clubs. Deployment integrated with in-house applications to transition into company platform for video conferencing, status updates, and messaging. • Orchestrated upgrades and implementations spanning Windows Server, Active Directory, Exchange, SharePoint, SQL, MOM, System Center, Communicator, and Dynamics GP.

Recruited to launch IT department from ideation to establishment. Devised and executed forward-thinking technical operation standards for both companies. Deployed broad network supporting 25 unique locations. Cross-functioned to support Account Executives for partner company, Cardio Theater Holdings. Led all hardware and software deployments, ensuring on-time and under-budget delivery to meet all business requirements.

Simultaneously held the IT Manager position for Cardio Theater and Australian Body Works.

Senior System Administrator to Southeast regional campus of American Express Group Travel. Planned and managed migration of 20 remote offices to Lotus Notes. Served as Southeastern Notes Administrator supporting 3,000 users. Implemented Y2K compliance measures.

Traditional system administrator responsibilities for a marketing research company of 200 employees. Installed corporate network, Internet services, email, and backup methods. Performed project management for account executives.

Evaluated work flow of insurance claims personnel, performed analysis for software implementation, created work flow models to improve productivity, developed operating methods and performed management training.

After working three years in branch banking and performing training during bank acquisitions, moved into deposit administration in 1989 as MIS Coordinator for Retail Banking Systems, ATM Services and Deposit applications. Soon after took a supervisory role and later managed the Customer Service call center, Branch Support, ATM, and Wire Transfer departments. Developed conversion plans for bank acquisitions. Managed Federal Reserve Bank account cash balances. Coordinated installation of call center ACD system. Developed methods to track service requests, charge branches for waived fees and provide management reporting.

Company Website